Living a Healthy Life with Chronic Pain by unknow

Author:unknow
Language: eng
Format: azw3
ISBN: 9781936693887
Publisher: Bull Publishing Company
Published: 2015-04-30T16:00:00+00:00

Working with the Health Care System

Many health care providers these days work in larger systems such as clinics or hospitals. Appointments, billing, and telephone and e-mail protocol are often decided by someone other than your provider.

If you are unhappy with your health care system, don’t just suffer in silence; do something about it.Find out who is running the organization and who makes decisions. Then share your feelings in a constructive way by letter, phone, or e-mail. Most health care organizations are concerned about their patients and therefore usually respond.

People who make the biggest decisions about health care tend to be removed from the people who seek treatment. It is easier to express our feelings to the receptionist, nurse, or doctor than it is to find an administrator. Unfortunately, the people we most frequently see during our appointments have little or no power in larger decisions about the way the system functions. However, these people can tell you whom to contact. If you can form a close partnership with your providers, together you will be better able to make the system more responsive.

If you decide to write or e-mail, keep your letter short and factual. Tell what actions you would find helpful. For example:

Dear Mr. Brown:

Yesterday I had a 10:00 A.M. appointment with Dr. Zim. She did not see me until 12:15 P.M., and my total time with the doctor was eight minutes. As I left, I was told to make another appointment so I could get my questions answered.

I know that sometimes there are emergencies. However, I would appreciate being called if my doctor is running late or told when to return. I would also like 15 or more minutes with my doctor.

I would appreciate a reply from you within two weeks.

Sincerely, Jane Healthcare Consumer

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